This course teaches students how to utilize real time video and audio sessions for meetings and discussions between users in two or more locations globally. All equipment is provided. Students walk through hands-on exercises in business operations for on/offshore services, ad-hoc meetings, and strategic interactive meetings with presentations.
This course covers motivating your team, managing team performance, and addressing conflict. The students form teams and work through role play exercises for hands-on interaction. Teams will deal with a variety of issues and learn to work effectively and efficiently together.
This workshop focuses on preparing the student for initial readiness as an entrepreneur. It includes techniques and guidance from top executives in their industry. Students are challenged immediately to evaluate their determination and commitment necessary as an entrepreneur. The rewards are far greater than the intense obstacles before them.
This course goes through popular social media sites to build and maintain a professional presence to grow your business. Students will develop a project using social media to promote themselves or a product/service of interest. The class discusses techniques to increase your efficiency for posting and build clientele. It is an excellent class for those who have no social media experience and a refresher for more seasoned students.
This course will demonstrate how to effectively communicate and compromise with customers through principle based negotiations. Upon completion of this course, students should be able to demonstrate a greater understanding in negotiations by applying structure and tactics that produce wise, more efficient outcomes.
This course shows students how to complete more work in less time, be more productive, and prioritize tasks needed to accomplish scope of work whether in the workplace or home life. S.M.A.R.T. students walk away from the class with the tools and techniques to juggle multiple responsibilities and maintain high energy levels to stay motivated.
This course emphasizes how to provide exceptional customer service in the most complex customer-facing industries along with strong follow-ups when dealing with stressful situations. Upon completion of this course, students should be able to demonstrate an understanding of different types of communication and how to establish effective customer relations through instruction and role play exercises.
This course is an introduction to ethical issues and dilemmas in the workplace. Students demonstrate an understanding of ethics from a cultural, social and moral perspective, global ethical values and principles, and how external factors influence ethics.
This course teaches how to balance stress and when faced with stressful situations, how to restore the body back to a balanced state. Upon completion of this course, students should be able to demonstrate an understanding of how stress affects the mental and physical being and insert strategies to handle stressful points of your life.
This course provides skills to understand why people disagree, how disuptes are settled, and resolve conflicts of interests based on various factors from race to moral disputes.
This course focuses on learning to effectively speak in from of an audience. Students deliver three types of speeches: informative, impromptu and persuasive speeches. Role play activities focus on vocal emphasis, gestures, repeatable words, and body language to sharpen their public speaking skills.